Professional Services
IT Consulting
To remain competitive, small and medium-sized businesses need to have IT systems that support their business goals.
They have to do this cost-effectively and often with little in-house Information Technology (IT) experience. Maintaining a dedicated, full-time IT department is simply too expensive, time consuming and inefficient for smaller companies. The answer to this predicament is to outsource the support and evolution of IT to a professional IT Services company. These firms offer on-demand talent, depth of experience, deep resources and huge economies of scale that allow their clients' businesses to have both peace of mind and affordable IT support.
About Our Support!
Our Support Service plans are geared to
fulfill the needs of small/medium businesses such as
yours. We know how important customer support is to your
business. That's why we're committed to answering your
questions and resolving your issues fast and
effectively. We offer three different options:
> Silver Support
> Gold Support
> Platinum Support
Silver Support
Oryxonline Silver Support provides online case submissions. It provides responses to your issues and cases, based on your local time zone. Silver Support includes:> On-line support through Oryxonline Customer Portal (Ticket System)
> 2-4 hour call-back response
> Hours of support: 9:00 AM to 6:00 PM in your local time zone Saturday through thursday, excluding holidays
Gold Support
Oryxonline Gold Support provides a number of best-in-class services to ensure your company's success with Oryxonline ERM. Gold support is available 24 hours a day, 7 days a week. It includes:> Online support through Oryxonline Customer Portal
> 24x7 telephone support
> Priority call routing
> Coverage on weekends
> Option to examine new releases before they are made available to the public
Platinum Support
Oryxonline's highest level of support provides users with an assigned technical support representative to ensure that Oryxonline ERM is meeting your business needs — 24x7. Platinum Support includes:
> Online support through Oryxonline Customer Portal
> Assigned Technical Support Representative
> Calls answered in 90 seconds
> Priority telephone queue routing
> 24x7 telephone support
> Online support
> 2 hours online case response time
> Coverage on weekends
> Option to examine new releases before they are made available to the public
Website Design and Creation !
Of course, with your new system enabling you to streamline processes, maximise revenues and minimise costs, the icing on the cake would be a new web site to maximise the gains made. Whether you have a site at present or not we can design a web site for you that will link in to your systems so that you truly realise the potential of your whole business.
